Length of course: 235-550 hours
Description:
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Qualification Rules:
Total number of unit: 12
1 core unit plus;
11 elective units
7 of the elective units must be selected from the elective units listed below
The other 4 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 2 of the 4 units may be selected from either a Certificate I or a Certificate III qualification.
| Compulsory units | Nominal Hours |
| BSBOHS201A Participate in OHS processes | 20 |
| Elective units | Nominal hours |
| BSBCUS201A Deliver a service to customers | 40 |
| BSBIND201A Work effectively in a business environment | 30 |
| BSBINM201A Process and maintain workplace information | 30 |
| BSBINM202A Handle mail | 15 |
| BSBINN201A Contribute to workplace innovation | 35 |
| BSBCMM201A Communicate in the workplace | 40 |
| BSBITU201A Produce simple word processed documents | 60 |
| BSBITU202A Create and use spreadsheets | 30 |
| BSBITU203A Communicate electronically | 20 |
| BSBSMB201A Identify suitability for micro business | 20 |
| BSBSUS201A Participate in environmentally sustainable work practices | 20 |
| BSBWOR202A Organise and complete daily work activities | 20 |
| BSBWOR203A Work effectively with others | 15 |
| BSBWOR204A Use business technology | 20 |
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
· Administration Assistant
· Clerical Worker
· Data Entry Operator
· Information Desk Clerk
· Office Junior
· Receptionist