Length of course: 345-635 hours
Description:
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job Roles:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
· Customer Service Advisor
· Data Entry Operator
· General Clerk
· Payroll Officer
· Typist
· Word Processing Operator
Qualification Rules:
Total number of units: 12
1 compulsory unit plus;
11 elective units;
7 of the elective units must be selected from the elective units listed below
The other 4 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 1 unit may be selected from either a Certificate II qualification or 2 units may be taken from a Certificate IV qualification.
| Compulsory units | Nominal Hours |
| BSBOHS201A Participate in OHS processes | 20 |
| Elective units | Nominal hours |
| BSBCUS301A Deliver and monitor a service to customers | 35 |
| BSBDIV301A Work effectively with diversity | 30 |
| BSBFIA301A Maintain financial records | 60 |
| BSBADM311A Maintain business resources | 15 |
| BSBINM301A Organise workplace information | 30 |
| BSBINM302A Utilise a knowledge management system | 50 |
| BSBINN301A Promote innovation in a team environment | 40 |
| BSBCMM301A Process customer complaints | 30 |
| BSBITU301A Create and use databases | 30 |
| BSBITU302A Create electronic presentations | 20 |
| BSBITU303A Design and produce text documents | 90 |
| BSBITU304A Produce spreadsheets | 35 |
| BSBITU305A Conduct on-line transactions | 40 |
| BSBITU306A Design and produce business documents | 80 |
| BSBITU309A Produce desktop published documents | 50 |
| BSBPRO301A Recommend products and services | 20 |
| BSBPUR301A Purchase goods and services | 60 |
| BSBSUS301A Implement and monitor environmentally sustainable work practices | 40 |
| BSBWOR301A Organise personal work priorities and development | 30 |
| BSBWOR302A Work effectively as an off-site worker | 25 |
| BSBWRT301A Write simple documents | 30 |