Client selection
IAD is an independent Aboriginal controlled organisation, whose primary aim is to provide education and training for Aboriginal people.
Aboriginal means a person of Aboriginal or Torres Strait Islander decent:
a)who identifies as an Aboriginal person or as a Torres Strait Islander: and
b) is recognised as such by the community in which the person currently lives or by the community outside of Central Australia in which the person presently or formally lived.
At IAD we believe that every Student has the right to expect to succeed. When Students apply to undertake a program of study at IAD they will be given a pre-enrolment assessment to ensure that they’re not entered into a program that is beyond their current capacity.Students are then placed in their selected course at the most appropriate level.
The provision for language literacy and numeracy assistance
If, during the pre-enrolment assessment a need for additional assistance with language, literacy and/or numeracy has been identified, IAD has the capacity to provide this assistance through its Courses in Spoken and Written English.IAD is also able to arrange external support if required.
Tutors are available for Students who need additional support with their studies. This support is arranged through Student Services.
Students with physical disabilities who need additional support to attend classes should discuss their needs with Student Services and, where possible, the support of an external support person will be arranged.
Vocational Education and Training (VET)
This form of education is aimed at providing students with the skills and knowledge required in the workplace. Many of our courses are selected with your vocational future in mind. VET training can be delivered in a class room or on the job.
Flexible learning
Learning is adjusted to meet the needs of the Student and will be delivered in a number of different contexts and conditions. It is our aim to ensure that learning is flexible enough to meet the needs of a diverse group of Students. Flexible learning is a special feature of VET and helps meet the needs of employers and employees.
Apprenticeships and Traineeships
An apprenticeship or traineeship is an excellent way to start a career and get paid while you learn. However it is important that you are aware that IAD cannot provide Students with an apprenticeship. An apprenticeship must be arranged through a workplace or by a New Apprenticeships Service. When you have been signed up for an apprenticeship you are then ready for training and it is only at this time that IAD may be able to assist you.
If you are thinking of an Apprenticeship, discuss this with Student Services who will provide the information you require.
Privacy and Confidentiality
As a Registered Training Organisation we are required to collect certain personal information about our Students. Under the Privacy Act and IAD’s Policies in relation to Privacy and Confidentiality, you can be assured that all personal information concerning any Student is treated with the greatest confidentiality.
All information of a personal nature is maintained in separate confidential files. Students are entitled to view their own personal files. Only the client and appropriately appointed IAD personnel have access to these files. Any verbal or written information of a personal nature will be handled discretely and all records will be thoroughly destroyed after the elapse of the mandatory period of retention.
Our Privacy policy states that we will
Only collect information that is necessary for the delivery of our services and programs;
Be neither intrusive nor unfair in our collection of information;
Protect personal information from misuse, loss and unauthorized access;
Make personal information available on request of the owner (conditions apply);
Refrain from collecting sensitive information unless special circumstances apply.
Staff responsibilities for ensuring Student access and equity
IAD has implemented the following principles and strategies to ensure that you are treated fairly and that you have equal opportunity to access our courses and can expect to be treated with respect at all times.
To support the inclusion of disadvantaged people into our courses we are committed to ensuring that:
Training will be made available to all Aboriginal people equally;
Training will be designed to provide positive outcomes for all Students;
The training staff will work towards fulfilling the individual training needs of each Student;
Our training will offer support to assist the needs of the individual;
Information about the amount of assistance available in the areas of language, literacy and/or numeracy through the organisation will be clearly outlined at the time of enrolment;
We will celebrate the different languages spoken by our Students;
Staff will be made aware of their responsibilities for access and equity as provided by IAD.
Discrimination
IAD is committed to having a harmonious and just working environment for all Students and staff. To support this end, discrimination, harassment or prejudicial treatment on the basis of race, religion, sexuality or disability will not be tolerated. Unacceptable behaviour includes:
Failure to provide equality of opportunity in such things as employment, acceptance of the application of rules and policies;
Racial vilification (including teasing or making other unwelcome comments);
Sexual harassment (including teasing or making other unwelcome comments, jokes, displays of sexually explicit material, or unwelcome physical contact);
Initiating violence (including any form of physical contact, aggression, threats of violence);
Should any employee or Student of IAD feel that they have in any way been discriminated against, a grievance procedure is available.
Complaints
While we try to make your time with us as incident free as possible, there may be times when you feel that you have been treated unjustly in some way. At IAD we believe that everyone has the right to be heard, and to this end we have in place policies and processes to deal with Disputes and Grievances.
When students enrol at IAD they receive an induction pack. This pack contains forms to help you file a complaint.
A trainer or tutor will assist you to complete these forms if required.
Appeals
As a Student of IAD you have the right to appeal the assessment decision made by your Trainer if you believe that the judgment was not made in accordance with the Assessment Agreement or that the judgment was unfair or incorrect. There is a time frame for appeals so it is important that you lodge your appeal within 7 days of the assessment decision. Students who appeal against an assessment decision will be given the opportunity to be reassessed. This information will be extended upon during induction and again before assessment takes place.
Code of Conduct
Aboriginal cultural issues and sensitivities are recognised, accepted and practised by the IAD Board, Management, Employees and Students of the Institute; and that all persons behave with acceptance and respect for each other.
In order to uphold our obligations to each other we must:
1. Maintain and respect confidentiality both personal and professional and focus on professional
issues rather than personal factors;
2. Co-operate with each other and respect all colleagues in their positions of employ or study;
3. Remember that we are here for the sole purpose of the maximum operational functions of IAD
and educational advancement of all Students;
4. Maintain a commitment to the vision and educational philosophy of IAD;
5. Deliver the best service that we can offer with all due care; and treat clients in a fair and
equitable manner;
6. Not interfere with or hinder the production and performance of the organisation in general;
7. Not use, damage, remove or destroy anything belonging to the organisation or another person;
8. Not make improper use of inside information in order to gain, or seek to benefit for advantage of
oneself or another person.
9. Disclose and take reasonable steps to avoid any conflict of interest;
10.At all times behave and present an appropriate appearance, which upholds Aboriginal cultural values.
11.Aboriginal cultural values.
Disciplinary Processes
Please read our code of conduct carefully. As a Student of IAD you will be expected to abide by this code of conduct at all times.
The General Manager of IAD is responsible for overseeing the monitoring and maintenance of appropriate student and employee behaviour and is committed to ensuring that misconduct of any nature is handled in a fair and expedient manner.
IAD regards certain forms of behaviour as unacceptable and will deal with this behaviour with identified processes that take into consideration both the rights and safety of IAD employees and Students.
Student’s will be made aware of their rights and responsibilities during the induction process and given a copy of the IAD Disciplinary Policy.
In the event of serious misconduct IAD may initiate disciplinary action and impose sanctions against any student who breaches the guidelines set for each of the following areas:
· Unacceptable and Disruptive Behaviour
· Harassment and Discrimination
· Aggressive and Violent Behaviour
· Criminal and Illegal Behaviour
Not withstanding anything in a relevant ACT or any other legislation and dependent upon the severity and nature of the misconduct, the IAD General Manager can immediately suspend an IAD Student leading to their immediate removal from the IAD campus.
Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) is a process that allows the competencies you already possess to be recognised, regardless of how you obtained them. These might include skills you picked up on the job or from other life experiences that do not necessarily include formal training.
Recognition of prior learning suits people who have industry relevant:
work skills or knowledge
paid or unpaid work experience
life experience
community work experience
Recognition of prior learning could provide you with a full or part qualification, and avoid duplication of training. It could be used to identify what training you may need to complete a qualification, or could provide a pathway to higher qualifications for people who may not have access to further training.
Your RPL Assessor can discuss evidence you will need to supply with your application if you wish to have your experience recognised.
Credit Transfer (CT)
Credit transfer is recognition for study already completed, which counts towards further study. IAD recognises qualifications or statements of attainment issued by other registered training organisations.
To receive credit for previous study, students need to be enrolled in the program and provide certified copies of their qualifications, statement of attainment or statement of results to the institute.
Students cannot receive credit for their whole program of study, at least one competency must be achieved through normal enrolment or recognition of prior learning.
Fees and charges
IAD is required to inform students in advance of the fee they have to pay.
Incidentals
Incidentals include required workware, childcare, food and transport cost must be covered by student and/or referee.
Refunds
Program enrolment fees will not be refunded where the Students/attendee fails to provide 5 working days notice of withdrawal from enrolment.
Students/attendees withdrawing from courses or failing to attend a course must pay any fees applicable to that enrolment.
IAD reserves the right to cancel courses not meeting required Student numbers five (5) working days before the advertised start date. Any fees paid in such circumstances will be fully refunded.
IAD has in place a refund policy to ensure that any fees paid in advance are secure and readily available should a refund be required. This policy will be in the Student’s pack which you will receive at the time of enrolment. Please read it carefully. A copy of this policy is readily available from Student Services on request.
Attendance
The general policy for attendance is that Student’s will attend on an average 80% of course time. If attendance falls below this, your Trainer will review your enrolment. Prolonged unapproved leave will result in the suspension or cancellation of Abstudy/Centrelink payment.
Ceremonial Leave / Sorry Business
Under certain circumstances, absence due to family business can be negotiated with the Trainer and Student Services Officer.
Sick Leave
A doctor’s certificate is required after two continuous day’s absence for health reasons (including family sickness).
Child Care
Child-care for children under five can be arranged through Congress Child Care or referee (Job Networks).
Telephone
Calls received for Students will not be put through to the classroom unless they are urgent. Messages will be taken and passed on to your Trainer.
Student Card
All Students will be issued with a photo ID card. This card allows you to access the library.
Library
The Library at IAD has an extensive range of resources and services such as books, novels, journals, video cassettes, audiocassettes and newspaper clippings. These resources are available for students use.
The Library is open Monday to Thursday between 9:00am – 12:00 noon and 1:00pm – 3:00pm
As a Student of IAD your borrowing rights will allow you to borrow for up to two weeks. Certain items, which are restricted, may be used in the library only. If a borrowed item is lost, you must replace it. All borrowing rights will be cancelled until this is done. Should you wish to become a member of the library please contact the Librarian.
Counselling
Student Services are available for guidance and will refer Students to support services and may access other organizations from time to time for referral. There are several services in the community which IAD invites to visit the Student to explain what their counselling services include and how to access these services.
These include:
Central Australian Aboriginal Congress Phone: 8951 4460
Alice Springs Youth Accommodation Phone: 8953 4200
Centacare Phone: 8953 3177
Accommodation
Aboriginal Housing & Information Referral Service
Suite 2 Helm House, Gregory Terrace
Alice Springs, NT 0870 Phone: 8952 3366
Fax: 8953 4293
The Lodge Residential Accommodation
16 Bath Street, Alice Springs NT 0870 Phone: 8952 3108
Territory Housing
Leichhardt Building, 19 – 21 Gregory Terrace
Alice Springs NT 0871 Phone: 8951 5344
NOTE: You need to be a resident of the NT for three months before applying for bond assistance from Territory Housing.
Vehicles
IAD vehicles are not available for Students use.
Fire Procedures
While you are on campus we have a duty of care to ensure your safety. During induction you will be taken through the fire evacuation procedures. Please pay attention.
If during your time on campus you should notice the start of a fire you should raise the alarm and proceed to evacuate the building in an orderly fashion. If at all possible close all doors behind you. Inform your Trainer or the administration office (the extension number is 9).
Fire fighting equipment is located around the Institute and staffs are trained to handle emergencies.
For all Police, Fire and Ambulance emergencies, please call 000. Please note, when calling 000 you will be asked to identify the department you require.
IAD Numbers
General Enquiries
Phone: 08 89511311
Fax: 08 89531884
Toll-free
Phone: 1800065131
Semester Dates for 2012
1st Term -Tuesday 7 February to Friday 5 April
2nd Term - Monday 16 April to Friday 22 June
3rd Term – Monday 23 July to Friday 28 September
4th Term - Monday 8 October to Thursday 13 December
NB: These dates are subject to confirmation and may change
Timetable is set specific to the needs of the training program. Student will be told this before the start of the program.
Policy Information
Student Induction Packs provide copies of policies relevant to Students. You will be able to access other policies or policy related information through Student Services once you are an enrolled Student of IAD.