BSB20115 Certificate II in Business

Length of course: 345 hours

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Job Roles:
Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior or Receptionist.

Entry requirements
There are no entry requirements for this qualification.

Pathways from the qualification
After achieving this qualification candidates may undertake:

  • BSB30415 Certificate III in Business Administration

Packaging Rules:
Total number of unit: 12

  • 1 core unit plus; 11 elective units (7 of the elective units must be selected from the elective units listed below).
  • The other 4 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 2 of the 4 units may be selected from either a Certificate I or a Certificate III qualification.
Unit Code Unit Name Core or Elective Nominal Hours
BSBWHS201 Contribute to health and safety of self and others Core 20
BSBCUS201 Deliver a service to customers Elective 40
BSBIND201 Work effectively in a business environment Elective 30
BSBINM201 Process and maintain workplace information Elective 30
BSBINM202 Handle Mail Elective 15
BSBINN201 Contribute to workplace innovation Elective 35
BSBCMM201 Communicate in the workplace Elective 40
BSBITU201 Produce simple word processed documents Elective 60
BSBWOR204 Use business technology Elective 20
BSBITU203 Communicate electronically Elective 20
BSBWOR203 Work effectively with others Elective 15
BSBWOR202 Organise and complete daily work activities Elective 20
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