Length of course: 345 hours
This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior or Receptionist.
There are no entry requirements for this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
- BSB30415 Certificate III in Business Administration
Total number of unit: 12
- 1 core unit plus; 11 elective units (7 of the elective units must be selected from the elective units listed below).
- The other 4 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 2 of the 4 units may be selected from either a Certificate I or a Certificate III qualification.
|Unit Code||Unit Name||Core or Elective||Nominal Hours|
|BSBWHS201||Contribute to health and safety of self and others||Core||20|
|BSBCUS201||Deliver a service to customers||Elective||40|
|BSBIND201||Work effectively in a business environment||Elective||30|
|BSBINM201||Process and maintain workplace information||Elective||30|
|BSBINN201||Contribute to workplace innovation||Elective||35|
|BSBCMM201||Communicate in the workplace||Elective||40|
|BSBITU201||Produce simple word processed documents||Elective||60|
|BSBWOR204||Use business technology||Elective||20|
|BSBWOR203||Work effectively with others||Elective||15|
|BSBWOR202||Organise and complete daily work activities||Elective||20|